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UK Delivery & Returns

Delivery Information

All of our shipments are sent from our UK-based warehouse in Royston Hertfordshire. 

We ship worldwide using fast and reliable delivery services. 

Within the UK: FedEx Courier or Royal Mail Postal Services

Prices for Scottish Highlands & Islands, all other UK Islands, and Northern Ireland are given at the checkout however, please get in touch for a shipping quote if you're order weighs more than 50 kilos (eg. bags of chalk).

Shipping Times & Options


Royal Mail Standard delivery times apply: click here for information.

FedEx courier: 24 to 48-hour delivery.

Please allow up to 72 hours to process your order! If you need your parts shipped sooner, please contact us via email at [email protected] or call us on +44 (0)1763 245445.

Shipping Insurance

All products shipped from Walters & Walters Ltd have a mandatory shipping insurance levied. However please check as Royal Mail 1st Class Recorded for example only covers up to £30, please check the service you choose covers the amount for the item you require. Please ask if you are unsure.

Tracking an Order

For assistance in tracking your order, please contact our sales staff on +44 (0)1763 245445.

Returns & Refunds

Returns are accepted for any reason within 14 days. If the goods are faulty or have been sent in error, we will refund the delivery costs.

Please make sure that returns are sent via a service that will require a signature (eg. Royal Mail Recorded Signed For) and that the insurance, up to the total value of the goods, is taken. The goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes.

The items returned must be in their original condition, which includes tags and any packaging. All goods will be inspected on return before a refund is given.

Refunds will be made, only to the card used to purchase the goods originally. Refunds will be processed within 24 hours of the goods arriving with us, please allow up to 14 days for refunds to show on your statement.

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